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Terms of Service

Effective October 1, 2026

These Terms of Service (the “Terms”) govern your use of Veritas (the “Service”), operated by Optivus Corporation Private Limited (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Veritas

You must be at least 18 years old and have the authority to bind your organization to these Terms. Veritas is a business product; individual consumer use is not its intended purpose. You agree to provide accurate registration information and keep it up to date.

2. Your account and organization

When you sign up, Veritas provisions an organization (tenant) keyed to your Clerk organization ID. All content, documents, and data generated within that organization are isolated from other tenants.

Administrators can invite other members, assign roles (Admin, Product Manager, Member, Internal Learning), and manage billing. You are responsible for the actions of members you invite and for keeping credentials secure.

3. Acceptable use

You agree not to use the Service to:

  • Violate any law or third-party right (including intellectual property, privacy, publicity).
  • Upload content that is unlawful, defamatory, hateful, harassing, or infringing.
  • Attempt to reverse engineer, decompile, or extract the source code or models we use.
  • Circumvent rate limits, usage budgets, or access controls.
  • Use the Service to train a competing AI system or product.
  • Upload malware, exploit vulnerabilities, or interfere with other customers’ use of the Service.
  • Scrape, crawl, or bulk-download content from Veritas other than your own.
  • Impersonate another person or entity.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

4. Your content and intellectual property

4.1 You own your content

You retain all rights to content you upload, submit, or generate through the Service (“Customer Content”). This includes documents, brand assets, prompts, chat inputs, and AI-generated outputs produced from your inputs.

4.2 License you grant us

To operate the Service, you grant Optivus Corporation Private Limited a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Content as necessary to provide the Service to you. This license ends when you delete the content or close your account (subject to retention periods described in our Privacy Policy).

4.3 Our intellectual property

The Service itself, including its code, design, trademarks, and underlying technology, remains the property of Optivus Corporation Private Limited. These Terms do not grant you any right to our trademarks or branding.

5. AI-generated content disclaimer

Veritas uses large language models from third-party AI providers, such as OpenAI, to generate text, extract information, and assist with learning content. Because these models are probabilistic, AI-generated output may be inaccurate, incomplete, or inconsistent. You are responsible for reviewing AI-generated content before using it externally.

We make no warranty that AI outputs are fit for any particular purpose. Do not rely on AI output for legal, medical, financial, or other professional advice.

6. Subscriptions, billing, and taxes

  • Billing cycle. Plans are billed in advance, monthly or annually, as you choose at checkout. Additional seats are charged at your plan’s per-seat rate; a seat added part-way through a billing period is charged for the rest of that period on your next invoice.
  • Free trial. Where a plan includes a free trial, you set up automatic payment when the trial starts. Nothing is charged during the trial, apart from a small verification amount (currently ₹5) that the payment provider may take when automatic payment is set up and refunds automatically. Unless you cancel before the trial ends, the first payment is collected automatically on the day it ends. We email you before that happens.
  • Payment. Payments are processed by Razorpay. Invoices are issued on your billing day.
  • Past-due accounts. If an invoice is not paid by its due date, a 14-day grace period follows, during which the Service keeps working and we send reminders. After the grace period, your organization becomes read-only for every member until the balance is paid. Administrators can still reach the billing pages to pay.
  • Taxes. Fees are exclusive of applicable taxes (GST, VAT), which will be added where required.
  • Price changes. We may change pricing with at least 30 days’ notice; changes apply from your next billing cycle.

7. No refunds

All payments are final and non-refundable. We do not give refunds, in full or in part, for any fee you pay us, including:

  • subscription fees, monthly or annual;
  • the unused part of a billing period when you cancel, downgrade to a lower plan, or remove seats or members;
  • add-ons, such as the Ads add-on;
  • one-off purchases, such as Ads credit top-ups and image bundles;
  • periods in which you did not use the Service, or used only part of it;
  • an organization that we suspend or terminate for a breach of these Terms.

Cancelling. When you cancel, your plan is not renewed and your organization keeps access until the end of the period you have already paid for. No refund is given for the rest of that period.

Account credit. When you remove a seat part-way through a billing period, the unused part of that seat is applied as credit against your next invoice. Account credit, plan allowances and credits (including Ads credits) have no cash value: they cannot be exchanged for money, transferred, or paid out, and nothing is refunded for any that are unused when your subscription ends.

The only exception. We will refund a charge made in error, such as a duplicate payment, if you tell us within 30 days of it. The verification amount taken when automatic payment is set up is refunded automatically by the payment provider.

Disputed charges. If you dispute a charge with your bank or card issuer instead of contacting us, we may suspend your organization while the dispute is open.

8. Termination

You may cancel your subscription at any time from the billing page. Cancellation stops the next renewal; your organization keeps access until the end of the period you have paid for, with no refund for the rest of it (see section 7). You can also delete your account or organization at any time, which triggers data deletion per our retention policy.

An organization whose paid access has ended, or that never started a paid plan, and that has not been used for 30 days may be deleted together with its data. Before that happens we email its administrators, naming the date after which it will be deleted; signing in before that date keeps it.

We may terminate or suspend your access if you materially breach these Terms, if required by law, or if we discontinue the Service. We will give reasonable notice except where immediate action is warranted (security, legal compliance, or acceptable-use violations).

9. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate.

We are not responsible for third-party services (OpenAI, Clerk, AWS, Razorpay, etc.) beyond choosing reputable providers and using them correctly.

10. Limitation of liability

To the maximum extent permitted by law, Optivus Corporation Private Limited and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

Our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to us in the 12 months preceding the claim, or ₹10,000 INR (whichever is greater).

11. Indemnification

You agree to indemnify and hold harmless Optivus Corporation Private Limited from any claim, loss, or expense (including reasonable legal fees) arising out of your Customer Content, your breach of these Terms, or your violation of applicable law.

12. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of New Delhi, India, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced to account administrators by email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.

14. Contact

Questions about these Terms? Optivus Corporation Private Limited is registered in New Delhi, India. Please route inquiries through your Veritas account administrator.